A controller is commonly responsible for ________

________ is the ability of the service provider to respond to the customer's needs on a timely basis

A) Reliability B) Responsiveness C) Assurance D) Empathy

The "golden rule" prescribes ________

A) doing that which demonstrates loving your neighbor as yourself B) doing that which brings the greatest happiness for the greatest number C) doing that which does the least harm to the least number D) doing that which could become accepted practice