What process area addresses system quality and the quality of the process used to create the system?

____________________ is a communication skill where a troubleshooter restates a problem in his or her own words to clarify understanding of a problem.

Fill in the blank(s) with the appropriate word(s).

_______________ is an open source video format developed by Google and used for HTML5 video.

Fill in the blank(s) with the appropriate word(s).