Jacob tried to open all the doors in the house by jiggling the handle. He is using the schema of _____

Which of the following is a common reaction to repeated failure and to unpredictable or unavoidable punishment?

a. reaction formation b. learned helplessness c. passive aggressiveness d. avoidance-avoidance conflict

Dr. Benz always tries to be honest with her clients and never becomes defensive, even if the clients ridicule her feedback or her methods of therapy. According to Carl Rogers, Dr. Benz is displaying the quality of

a. empathy in dealing with her clients. b. genuineness in dealing with her clients. c. unconditional positive regard in dealing with her clients. d. validity in dealing with her clients.