Human resource management activities are restricted to the operational level and do not have an impact on organizational strategy or design
Indicate whether the statement is true or false.
Answer: FALSE
Explanation: After an organization's strategy has been established and the organization structure designed, it's time to add the people–to acquire the talent! That's one of the most critical roles for HRM and one that has increased the importance of HR managers to the organization.
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Which of the following are risks of a focused low-cost or focused differentiation strategy?
a. Buyers incur high costs in switching from one brand to another within the niche market. b. Competitors find effective ways to match the focused firm's capabilities in serving the target niches. c. The segment becomes so attractive that competitors move in, intensifying rivalry and negatively impacting profits. d. The preferences and needs of niche members shift toward the product attributes desired by the majority of buyers.
Today, companies are increasingly concerned about customer defection. There are three main steps a company can take to reduce the defection rate. Describe those three steps
What will be an ideal response?