According to Chapter 1, the authors state that people are born with conflict management skills that mostly stem from common sense.

Highlighting key material is one way to help your audience learn from and remember your speech. Which statement below about highlighting key material is true?

a. It is most useful in the conclusion of a speech. b. It might offend highly diverse audiences. c. It is less important in an informative speech than a persuasive one. d. It can be done both verbally and nonverbally.

To reach consensus, areas of disagreement must be emphasized

Indicate whether this statement is true or false.