Real-time feedback on quality is a measure pertaining to the balanced scorecard:
A) financial perspective. B) customer perspective.
C) internal business perspective. D) learning and growth perspective.
D
Business
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In the ________ interview, the interviewer might start with some preplanned questions and then finish with free-flowing conversation.
Fill in the blank(s) with the appropriate word(s).
Business
The costs incurred in training employees is an example of a(n) ________
A) external failure cost B) internal failure cost C) prevention cost D) appraisal cost
Business