Internal persuasive messages typically promote ideas, while external messages promote ______.
Fill in the blank(s) with the appropriate word(s).
merchandise and services
Business
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The ________ rates the various elements of the service bundle and identifies required actions
A) company performance analysis B) voice of customer measurement C) customer factor measurement D) importance-performance analysis E) customer importance analysis
Business
In ________, the neutral third party attempts to help the parties draft agreements
A) neutral case evaluation B) arbitration C) litigation D) mediation
Business