According to psychologist John Gottman, the magic ratio for positive-to-negative ratios in marriage is ______.

The perceived importance of a topic to the audience________the likelihood of persuasion

a. can increase or decrease b. always increases c. always decreases d. does not affect

In the United States, which of the following is NOT a poor listening habit?

a. asking too many questions b. not responding to the speaker's requests c. periodically reviewing and summarizing the speaker's points. d. not looking at the speaker