Explain the concept of utility in marketing and how consumers are involved in determining utility

What will be an ideal response?

Utility is the satisfaction received from owning or consuming a product or service. In other words, utility is the value that customers attach to a product. The customers' perception of the product determines its level of utility; marketers work to influence customers' perceptions of the product. The more utility a consumer perceives a product to have, the more likely that consumer is to purchase the product.

Business

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The sales force is generally responsible for designing and implementing a firm's customer relationship management (crm) processes

a. true b. false

Business

A person watching a television commercial at home is distracted by a crying baby. In the communication process, the crying baby can be cited as an example of:

A) a noise. B) a response. C) decoding. D) a feedback.

Business