Which of the following is an example of tangible benefits?

a. Decrease in staffing costs
b. Customer satisfaction
c. Customer service
d. Vendor relationship

a. Decrease in staffing costs
Tangible benefits can be measured directly and assigned a monetary value. For example, the number of staff before and after the completion of an initiative can be measured, and the monetary value is the decrease in staff costs, such as salary, benefits, and overhead.

Computer Science & Information Technology

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