Communicating in groups and teams may present a dilemma between individuals' desire to communicate and apprehension about the effect it may have

__________ provide a reference to a specific case or instance in

order to explain a concept or make an abstract idea clearer or more concrete. a. Facts b. Statistics c. Descriptions d. Definitions e. Examples

Which speaker should use internal summaries in structuring the presentation?

a. one who needs to recap major subdivisions in a long and complex speech b. one who would like to suggest what will be coming later c. one who wants to trace a map or route using a spatial format d. one who has a humorous speech that is quite brief