A 360-degree appraisal is expensive and hard to administer, but can be valuable to gain a full picture of an employee's performance.

Managers can help to change the organization's culture by paying attention to which _____ they use as narratives to symbolize the organization's vision and values to employees.

Fill in the blank(s) with the appropriate word(s).

_____ is any function or activity that uses resources but does not create value.

A) Waste B) Goods C) Services D) Investment