What are the amounts a provider bills for the services performed?

Possible stress points in the day-to-day operations of the EMS system that would likely be identified by a comprehensive CQI program include all of the following, EXCEPT:

A) personal finance issues. B) receiving facility issues. C) medical direction issues. D) education and training issues.

____________________ refers to the activities involved in the purchasing of goods and the contracting for services.

Fill in the blank(s) with the appropriate word(s).