The mass media can help a society identify its values and establish a cultural identity

Jolene's speech recounts the history of Starbucks. Her first main point describes its early stage as a small idea. She then describes a later stage in which it began to grow. Finally she explains its current stage as a significant company

Which pattern of organization is Jolene using? A) chronological B) spatial C) topical D) causal E) testimonial

Which statement is true about interpersonal communication in the workplace?

A. Employers don't seek applicants with strong interpersonal skills. B. It is more important to get along with your supervisors than your peers. C. Applicants are sought after if they have the ability to listen to others and manage conflict. D. Interpersonal communication in the workplace decreases productivity.