Sam is having a conversation with a very

important client, but he can't stop thinking about the argument he had with his wife that morning. Which of the following stages is Sam having the most trouble with?
A. Selecting
B. Attending
C. Understanding
D. Responding

Answer: B

Communication & Mass Media

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Prostitutes engage in which kind of touch with their clients?

a. love-intimacy b. professional-functional c. social-polite d. friendship-warmth e. sexual-arousal

Communication & Mass Media

When Kendra emphasized how rewarding it is to volunteer by describing her own experiences with Big Brothers Big Sisters of America, she was __________.

A. providing supporting material B. previewing her points C. creating a sense of finality D. answering the question, "So what?"

Communication & Mass Media