Quality of work can be measured through which of the following?

Which of the following federal acts includes the Patient's Bill of Rights?

a. Health Insurance Portability and Accountability Act of 1996 b. Patient Protection and Affordable Care Act of 2010 c. Rehabilitation Act of 1973 d. Americans With Disabilities Act of 1990

Discipline, if applied, has positive aspects for the organization and for individuals within the organization. Which of the following describes these positive aspects?

A. May alert marginal employees to improve B. May improve the level of expected performance C. May increase motivation and performance D. All of the above Hint: Review page 234 of Fire Service Personnel Management, 3rd Edition.