Medical practices that have difficulty handling claims for dozens of healthcare insurers can use a(n) ____________________.
Fill in the blank(s) with the appropriate word(s).
electronic claim clearinghouse
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Which of the following indicates that a medical assistant may be invading a patient's personal space?
A. The patient turns his head away from the medical assistant. B. The patient smiles and makes a pleasant comment. C. The patient looks directly at the medical assistant. D. The patient leans forward toward the medical assistant. E. The patient steps closer to the medical assistant.
Kelley has been diagnosed with HIV, and has agreed to allow you to inform her current and former partners. The first few calls go well, but when you call Paul, he demands to know who is spreading ugly rumors about him. Which of the following is an appropriate response?
A. "Her name is Kelley Iverson." B. "I'm sorry, that information is strictly confidential." C. "If you refuse to be tested, you will probably die of AIDS." D. "I can't tell you her last name, but her first name is Kelley." E. "If you think this is only a rumor, then no action is needed."