Reliability is the physical aspect of the service that we can see and with which we interact.

Rick Tuan has a unique problem. He must persuade a good friend to stop smoking. He knows that if he just says "Quit," his message will be rejected. Instead, Rick chooses to offer a ________ message in which he presents the positives and negatives of quitting smoking. He feels sure that his approach will have a greater likelihood of success with his friend.

A) supportive B) low-involvement C) two-sided D) refutational

Which of the following is true of the Council for Trade in Services?

A. It is meant to function within the framework of the WTO. B. It is an independent body with no direct affiliation with any other international trade organizations. C. It develops the sectoral annexes that deal with issues unique to particular economic sectors. D. It lays out general obligations and disciplines of member states of IMF.