Strategies are another name for tactics

Which of the following is NOT a reason why intercultural communication is important?

a. increased opportunities for intercultural contact b. enhanced business effectiveness c. better foreign language skills d. improved intergroup relations

All the following are true regarding Hanin’s Individualized Zone of Optimal Functioning (IZOF), except for:

a. determined from a comparison of emotional states during successful and less successful performances b. results in four groups of emotional states c. approach is ideographic d. individual profiles contain same emotions but different interpretations (page 163-164) e. better performance occurs when emotions are within one’s IZOF