When marketers present flexible market offerings to all members of a business segment, their offerings consist of two parts. Which part contains the product and service elements that all segment members value?

In a nonstatutory action against a CPA, lack of privity is a viable defense if the plaintiff

A. Is the client's creditor who sues the CPA for negligence. B. Can prove the presence of gross negligence that amounts to a reckless disregard for the truth. C. Is the CPA's client. D. Bases the action upon fraud.

Workforce reductions and employee layoffs may be effective in improving short-term performance but will not by themselves produce the human resource competencies required to support strategic renewal and sustain outstanding performance

Indicate whether the statement is true or false.