As technology is used more and more in small group communication, groups will have to use more effective ________ communication to compensate for the lack of nonverbal

Which of the following is NOT a step in undertaking a long-term delivery improvement program?

A) Seek feedback from someone whose opinion you respect. B) Seek professional help if you're psychologically uncomfortable with aspects of your voice or bodily action. C) Be satisfied with whatever vocal qualities you have. D) Learn to hear, see, and feel the differences between effective and ineffective patterns.

Which statement demonstrates nonsexist language?

A. The average student is worried about his grades. B. The competent student knows her limitations. C. The first-year students may require extra attention. D. The unprepared student jeopardizes his chance for a good grade.