When closing a persuasive message for a claim or adjustment, what should be included in the message?
A) How a successful resolution will repair or maintain a mutually beneficial working relationship
B) Contact information, including time when to best reach you
C) An idea of the potential consequences of not coming to a mutually beneficial solution
D) A specific statement of how you would like to see the issue resolved
E) A complete and specific review of the facts
Answer: A
Explanation: A) People generally respond most favorably to requests that are calm and reasonable. Close on a respectful note that reflects how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship.
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You are a product manager for a manufacturer of detergent. You have determined that detergent is in the mature stage of the product life cycle. To keep your product from entering the decline stage, what should you do?
a. Promote detergent heavily to dealers and customers. b. Use promotion to increase primary demand for detergent. c. Raise the price of the detergent because customers are not price sensitive in this stage. d. Abandon peripheral target markets for detergent.
Exceptions for agency-related area searches, based on warrants issued without a
showing of probable cause: a. apply only to individuals b. apply only to businesses c. apply to both individuals and businesses d. are unconstitutional; warrants must always be supported by probable cause