About the Business Statistics & Math category

Which of the following approaches to management was criticized for being too simplistic, for a belief that a happy worker was a productive worker?

A. scientific management approach B. systematic management approach C. bureaucratic approach D. human relations approach E. administrative management approach

Which of the following accounts for the majority of complaints received by service businesses?

A) service providers failing to be reliable B) exaggerated customer expectations C) employees who fail to be empathetic D) miscommunication during the service encounter E) exaggerated management expectations