Dispatch Heroes Inc is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing, undue socializing, and tardiness

The management is considering enforcing several restrictions to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?
A) Employers must take corrective action to stop the unwanted activities.
B) Employers should attack the source of the problem, i.e., the dissatisfaction.
C) Employers must introduce surveillance to ensure smooth flow of work.
D) The management must suspend employees who engage in deviant workplace behaviors.
E) The management must restrict the activities that adversely affect productivity.

B
Explanation: B) Workers who don't like their jobs "get even" in various ways–and because those ways can be quite creative, controlling only one behavior, such as with an absence control policy, leaves the root cause untouched. To effectively control the undesirable consequences of job dissatisfaction, employers should attack the source of the problem–the dissatisfaction–rather than try to control the different responses.