_____ is a technique that relies on typographical errors made by Web users when typing a Web site address into a Web browser

One of the qualities of human resources is that _____.

A. it is highly substitutable and interchangeable B. it is easily available for all companies to utilize C. it is easily imitated by rivals D. it is negligible in terms of value E. it is indispensable for building a competitive advantage

Research designs may be broadly classified as ________ or ________ (Figure 3.1 in the text)

A) exploratory; causal B) conclusive; causal C) exploratory; conclusive D) conclusive; descriptive