Which one of the following is not a benefit to the medical office for performing follow-up phone call reminders?

Less in-office administrative time.
Patients are less likely to show for their scheduled appointment.
All of these answers
The medical assistant can answer patient questions prior to the appointment.
The medical assistant can provide the patient with instructions prior to the appointment.

Patients are less likely to show for their scheduled appointment.

Rationale: Patients are more likely to show up for a scheduled appointment when a reminder call is placed. All other options are distractors.