Which of the following is a current development in customer service?
A) Salespeople are spending less time monitoring customer satisfaction.
B) Incentives are used by salespeople to personalize customer relationships.
C) The personal follow-up visit has proven to be the only effective follow-up method.
D) Extranets enhance customer service by placing regular, automated calls to customers.
E) Salespeople criticize competitors for the purpose of creating magical moments with customers.
B
Business
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The performance test tests if the strategy can produce good:
What will be an ideal response?
Business
The interest rate commercial banks charge their best customers, usually large corporations, for short-term loans is the:
a. trade credit. b. promissory note. c. prime interest rate. d. commercial paper. e. collateral.
Business