An example of effective feedback is _____
a. "The customer service department's turnover has increased since you took over the managerial job. What do you think you're doing wrong?"
b. "As the figures here show, six months ago the customer service department was among those with the lowest turnover in our division. Over the last six months, the customer service department has developed the highest turnover in the division and is above the industry norm as well. What do you think is going on?"
c. "Why don't your employees respect you?"
d. "I noticed that your department turnover has increased, customer satisfaction has decreased, you're over budget, and you're always late for meetings. I think it's time you went to a leadership training course. Which one do you want to attend?"
b
You might also like to view...
Adjusting entries are necessary to
1. obtain a proper matching of revenue and expense. 2. achieve an accurate statement of assets and equities. 3. adjust assets and liabilities to their fair market value. a. 1 b. 2 c. 3 d. 1 and 2
Which of the following employers have been expressly excluded from Title VII?
A) Most federal agencies B) Indian tribes C) Labor unions D) State and local governments E) All of the above