Dean recently had a BRZ broadband connection installed. However, the connection was poor and he didn't get the quality he required. He contacted BRZ about the problem, but the company did not solve his problem. Dean switched to Blue Broadband

Which of the following was the cause of Dean's switching behavior?
A) involuntary switching
B) competition
C) response to service failure
D) service encounter failures
E) inconvenience

C

Business

You might also like to view...

Often presented visually on an executive dashboard, what type of report focuses attention on business processes whose performance falls outside the range of their defined KPI metrics?

a. Batch b. Drill-down c. Exception d. Ad hoc e. Annual

Business

A three-day notice to quit or pay rent could be used against a tenant who

A. violated a lease provision. B. was delinquent in rent. C. used the premises for an illegal purpose. D. did all of these

Business