There are actually four different types of listening

A photojournalist forgot to avoid phrases such as "is shown" and "pictured above" in her cutline. After reviewing the work, her editor scolded her for this. What are such terms called?

a) Clichés b) Skel lines c) Expressions d) Compositional words

Kenya was tired after a long day at work. She was looking forward to kicking off her shoes and sitting down in front of the TV when she got home. Nothing else really mattered to her as her roommate greeted her at the door with news about their neighbor. Which internal obstacle affected Kenya's ability to listen to her roommate?

a. preoccupation b. prejudgment c. lack of effort d. reacting emotionally to loaded language e. not recognizing diverse listening styles