Identify and explain the six criteria you should use to evaluate any source of supporting material.

Donavan made sure his nonverbal cues were serious as he started his presentation by describing the scene of a drunken driving accident. In this case, Donavan was making sure to develop a specific mood or __________ for his presentation

a. clarity b. style c. tone d. delivery

Which statement best describes a win-win approach to negotiation?

A. Seeking mutual benefit B. Uses competition rather than cooperation C. Being submissive D. If we can't both win, then let's not play this game