__________refers to the follow-up activities that a service firm might engage in after a customer transaction
Fill in the blanks with correct word.
ANSWER: Postpurchase communication
Postpurchase communication refers to the follow-up activities that a service firm might engage in after a customer transaction. Postcard surveys, telephone calls, and other types of follow-up show customers that their feedback matters.
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The key concern raised by the use of drug testing in employment is:
A. discrimination. B. negligence in the process. C. invasion of privacy. D. the health of the individual tested.
Because of a financial crisis, Isaavne, an automobile manufacturer, terminated 200 factory employees without prior notice. As a result, the labor union filed a suit against the company on the grounds of wrongful termination, and it had to pay a large amount as fine. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
Question options: technological component sociocultural component legal component geographical component