Which of the following is an example of a relationship strategy salespeople for XFormation could use?
A) Use mirroring and other subtle methods to create rapport and a good relationship with the customer so the customer ultimately buys.
B) Understand all the training products they sell and how to customize a package for the customer.
C) Examine how they can add value for customers so the customers will continue to contract with XFormation on a long-term basis.
D) Give a presentation to the customer after planning out the objectives carefully ahead of time.
E) Understand the customer's needs and what and how they need to buy.
C
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A) cost analysis B) subject file C) description D) fact sheet E) backgrounder
Computer systems that match up purchases and sales of stocks even at night when the other exchanges are closed are
A) the NASDAQ. B) the over-the-counter (OTC) markets. C) electronic communication networks. D) the regional stock exchanges.