A broad statement that generally appears on the first page of a health insurance policy and specifies conditions under which benefits will be paid is known as

Lawrence is the manager of the product development department of a furniture manufacturing facility and has three expatriates working in Finland on his team. When it comes time for Lawrence to evaluate these expatriates, he will most likely rely on ________ because of the physical distance between himself and the expatriates.

a) a set of subjective criteria such as interpersonal skills b) hard data such as productivity c) the ability of the expatriate to work with local managers d) his own cross-cultural awareness

Each of the following is a factor in promoting or minimizing organizational citizenship behaviors, EXCEPT which one?

A. Organization B. Work group C. Level of salary D. Personality of the individual