Which term best refers to a well-connected person who does not make the buying decision but has an impact on the person who does?

Buying property, plant, and equipment for cash is considered a cash outflow for the financing activities section of the statement of cash flows

Indicate whether the statement is true or false

________ implies the companies are interested in managing the customer's interaction with the company at any number of different interaction points and using the feedback to improve products and processes

A) Customer feedback management B) Customer value management C) Customer experience management D) Customer expectation management