Minimize smiling at customers because you will appear insincere, thereby hampering the relationship

Many visuals or unnecessary sound effects in a company Web site (a turnoff that one blogger calls "design overkill") are likely to turn off customers and diminish the value of the site

Indicate whether the statement is true or false

Which of the following is true of the Asia-Pacific Economic Cooperation (APEC)?

A. It does not include the United States, Japan, and China. B. The meeting of APEC members in Seattle in 1993 led to greater economic integration. C. It was founded in 1990 at the suggestion of Australia. D. APEC members signed a free trade agreement with China that removes tariffs on 90 percent of traded goods. E. APEC members have established a free trade zone.