Paolo dos Santos, a sales manager for Paronille Corporation, provides all of his salespeople with scheduled performance appraisals. This behavior indicates that he is attempting to incorporate the dimension of:

A contra account's normal balance (debit or credit) is the opposite of the normal balance of the related account

Indicate whether the statement is true or false

Managers perform an external analysis so that they know about ________

A) the firm's basic beliefs and ethical priorities B) what the competition is doing C) what customers want D) their organization's core competencies