The _______________ provides checks-and-balances and a fast response upon problem identification because it has both a horizontal and a vertical path for the flow of information

A business philosophy that a firm should provide goods and services that satisfy customers' needs through a coordinated set of activities that allow the firm to achieve its objectives is most often called the _____.

Fill in the blank(s) with the appropriate word(s).

Goodwill messages (those expressing thanks, recognition, or sympathy) are often more difficult to write than other types of routine business documents

Indicate whether the statement is true or false