In retrospect, how should Dave have handled the accounting system computerization?

What will be an ideal response?

• Mary should have been informed of the change that was going to take place, the purpose of the change, and why it was important to the company. Discussing these things with Mary beforehand could have helped the company create an attitude of trust and cooperation and could have set an example for what they expected of Mary.
• The company should have allowed Mary to make suggestions concerning the system, especially the things that would help her do her job more efficiently.
• Mary should be reassured that she has control over the system and not the other way around and that the system will help her perform her job more effectively.
• Education prior to systems implementation could perhaps have helped Mary adapt to the system more readily.