Which of the following might improve a manager's communication skills and performance?

Problem solving is a complex _____________ in which groups make multiple decisions as they analyze a problem and develop a plan for solving the problem or reducing its harmful effects

a. situation b. system c. problem d. process e. event

What is the main argument of critics of the win–win negotiation tactic?

a. Parties show the same level of concern for the relationship. b. Party with the least interest in the relationship has less power to negotiate. c. Parties show concern for other but not for selves. d. It is doubtful both parties have the same level of concern for relationship.