The maxim of __________ refers to praising someone or complimenting the person in some way

__________ must feel that the people to whom they give their business can listen carefully to and understand their needs

a. Coworkers b. Managers c. Customers d. Mentors

Joe is a former world weight lifter and professional body builder. He is preparing an informative speech on the abuse of steroids in physical fitness. Through his personal experiences, what quality can Joe add to the presentation of his speech?

A) satisfaction B) motivation C) credibility D) persuasion