Counseling sessions with employees are generally most effective when they are conducted at the employee's workstation

Conflict that is task-oriented and related to differences in perspective and judgments is

a. affective conflict. b. cognitive conflict. c. dysfunctional conflict. d. structural conflict. e. functional conflict.

Use the information in Figure 5.1. Where would you expect student wait times to occur?

A) D only B) B, C and D C) A only D) E only