A salesperson's performance evaluation is typically based entirely on qualitative items of measurement because quantitative criteria are viewed as unfair and subjective

After a broker provides a Change of Status form to a seller, the broker will be a transaction-broker for all subsequent transactions.

a. true b. false

A typical goal of consumer relations is to keep old customers because ________

A) most product complaints are made by new customers B) most service complaints come from new customers C) most requests for product upgrades come from prospective customers D) most sales are made to established customers