Learning effects - ________________ that come from learning by doing

In a meeting with Katie, a human resources representative, Kofi threatened to call his lawyer and "sue the pants off" the employer for the egregious way in which his supervisor treated him

Katie asked Kofi what the problem was and whether he would be willing to talk further about why he felt so strongly so that perhaps a workable solution could be achieved. a. Both Kofi and Katie were pursuing a rights-based approach to resolving a conflict. b. Kofi was pursuing a rights-based approach to resolving a conflict, and Katie was pursuing an interest-based approach. b. Kofi was pursuing a power-based approach to resolving a conflict and Katie was pursuing a rights-based approach. c. Kofi was pursuing a power-based approach, and Katie was pursuing an interest-based approach.

The best control procedure for accurate data entry is

A) the use of on-line terminals. B) an access control matrix. C) passwords and user IDs. D) automation of data collection.