Americans spend approximately 90 percent of their day communicating. Of that 90 percent, what percent of the time do they spend listening?

When we listen self-reflexively and focus on the personal goals of the speaker, we can gain insight into the speaker's motivation.

a. true b. false

"The Technology Help Desk has seen a significant

increase in efficiency over the last 12 months" is an example of a(n) a. general purpose. b. objective. c. central idea. d. specific purpose.