What tool should you use to determine which of your institution’s social media posts are getting the most engagement, and at what day and time?

a. research
b. surveys
c. analytics
d. Twitter

c. analytics

Communication & Mass Media

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Liam has Asperger Syndrome, an autism spectrum disorder that is characterized by significant difficulties in social interaction

His parents have enrolled him in various therapies to teach him communication skills such as making eye contact and properly greeting others. According to your textbook's authors, are Liam's parents wasting their time and money? a. Yes, because communication skills are biological. b. No, because communication skills are cultural, not biological. c. Yes, because communication skills are unrepeatable. d. No, because communication skills are influenced by nature and nurture.

Communication & Mass Media

City residents met up in the town hall to figure out how to deal with the local congressman who was getting more and more corrupt, which was costing the community dearly

During the course of discussion, somehow the residents went on to discuss the national healthcare policy and the corruption that it involved. Sonequa, who was also a part of that meeting, reminded everyone that they were there to discuss the congressman which was their focus. Which competency of small group communication did Sonequa display here? a) Discussion managemen b) Solution orientation c) Relation management d) Problem orientation

Communication & Mass Media