Selectively seeking out information that supports your point of view refers to which thinking trap?

Which statement is false regarding the principal's duties to the agent?

A. The principal has a duty to provide safe working conditions. B. The principal has a duty to reimburse the agent. C. The principal has a general duty of due care but is not liable for negligence to the agent. D. The principal has a duty to disclose known risks if the principal is aware of the risk.

In responding favorably to a claim even though the customer was at fault, what should you try to accomplish in the body of your message?

What will be an ideal response?