Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand

Companies conduct time-and-motion studies and use benchmarks from other companies when developing standards

Indicate whether the statement is true or false

McClelland proposes that those in top management positions generally have a high need

a) For achievement and a low need for recognition. b) For affiliation. c) for power and a low need for affiliation.