Which of these occurs in response to an injury? 

If a caller argues with a medical assistant, the medical assistant must respond professionally and calmly

Indicate whether the statement is true or false

Which of the following age groups normally has the lowest mean red cell values (red cell count, hemoglobin, hematocrit)?

a. Preterm premature b. Full-term newborn c. Normal 2-year-old child d. Normal 30-year-old woman