Studying the experience of lead users provides insights for improving a product by adding new features or modifying it in other ways

If the Smiths sold their house for $73,700, and this was 17% more than what they paid for it, the purchase price was most nearly:

A: $58,380; B: $61,920; C: $62,992; D: $65,420.

In environmental scanning, a firm may use information systems to

A) utilize sensors that track products through the value chain. B) analyze external Internet traffic to its Web sites. C) identify external events that may affect it. D) understand its carbon footprint and energy impacts on the environment. E) develop a unified organizational culture.